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Posts Tagged ‘Unified Communications’

What is Unified Communications?

October 11th, 2011 Comments off

Cisco UC320WUnified communications (UC) is the integration of real-time communication services such as instant messaging, telephony, video conferencing and data sharing with non-real-time communication services such as voice mail, email and fax.  In its broadest sense, UC can encompass all forms of communication that are exchanged via the medium of the TCP/IP network.  UC allows an individual to send a message on one medium and receive the same communication on another medium. For example, one can receive a voice mail message and choose to access it through e-mail or a cell phone. If the sender is online according to their presence information and currently accepts calls, the response can be sent immediately through instant messaging or video call. Otherwise, it may be sent as a non real-time message that can be accessed through a variety of media.

The main advantage of unified communications is the reduction of communication response time, which often is essential in customer service, decision making and acting upon instructions.  Unified communications integrates all systems employees might already use, and helps those systems work together in real time.  It allows users to seamlessly collaborate with others, even if they are in separate locations.

Small Business Technology Solutions can provide the best unified communications products to fit your business needs.  Contact us today to schedule a review of your communication systems and start on your way to improved customer service and employee collaboration.

Affordable Unified Communications for Small Business

April 11th, 2011 Comments off

Cisco Small Business Unified Communications 300 Series

Affordable Unified Communications for Small Business Small businesses no longer need to compromise on voice quality or features for unified communications. With a Cisco® Small Business solution, they can have the quality, peace of mind, and investment protection of a business-class solution at an affordable price. For small businesses with up to 24 phones per location, the Cisco Small Business Unified Communications 300 Series, model 320W, is a complete unified communications system that delivers more—integrated voice and data plus additional features designed and built just for small business. As a part of the Cisco Small Business product family, this easy-to-use solution delivers advanced features to better connect employees and serve customers, all on a highly secure Cisco network.

Product Overview

The Cisco Unified Communications 320W  includes:

  • Support for up to 24 phones
  • Voicemail and automated attendant
  • Voicemail to email notification
  • Integrated 802.11n wireless access point for voice and data, so that employees
    can connect to the network while away from their desks
  • IP-based telephony supporting the Cisco SPA 300 and SPA 500 Series IP Phones
  • Interoperability with up to 12 public switched telephone network
    (PSTN) analog lines (FXO)
  • Session Initiation Protocol (SIP) trunking support with an industry-leading voice SIP
    stack to deliver clear, high-quality voice services
  • 4-port Gigabit Ethernet (1000 Mbps) switch with VLAN support,
    to connect devices or expand
  • Gigabit Ethernet WAN port that can be designated as the network edge
  • Simple-to-use web-based configuration utility for easy deployment

Click Here to view Full Brochure (PDF)

Call us today to see how affordable a new phone system from your local Cisco Select Partner can be!