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Posts Tagged ‘UC320’

What is Unified Communications?

October 11th, 2011 No comments

Cisco UC320WUnified communications (UC) is the integration of real-time communication services such as instant messaging, telephony, video conferencing and data sharing with non-real-time communication services such as voice mail, email and fax.  In its broadest sense, UC can encompass all forms of communication that are exchanged via the medium of the TCP/IP network.  UC allows an individual to send a message on one medium and receive the same communication on another medium. For example, one can receive a voice mail message and choose to access it through e-mail or a cell phone. If the sender is online according to their presence information and currently accepts calls, the response can be sent immediately through instant messaging or video call. Otherwise, it may be sent as a non real-time message that can be accessed through a variety of media.

The main advantage of unified communications is the reduction of communication response time, which often is essential in customer service, decision making and acting upon instructions.  Unified communications integrates all systems employees might already use, and helps those systems work together in real time.  It allows users to seamlessly collaborate with others, even if they are in separate locations.

Small Business Technology Solutions can provide the best unified communications products to fit your business needs.  Contact us today to schedule a review of your communication systems and start on your way to improved customer service and employee collaboration.