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Archive

Archive for the ‘Home Office’ Category

MacDefender Removal Support

May 28th, 2011 No comments

For those of you who have a mac, the whole Malware/Spyware situation has really taken a turn for the worse. If you belive you have been infected by a fake Malware/Spyware program, please follow the instuctions provided below directly from Apples Support Page

Here is more information about is from a cnet postings

http://news.cnet.com/8301-27076_3-20065881-248.html

Summary

A recent phishing scam has targeted Mac users by redirecting them from legitimate websites to fake websites which tell them that their computer is infected with a virus. The user is then offered Mac Defender “anti-virus” software to solve the issue.

This “anti-virus” software is malware (i.e. malicious software).  Its ultimate goal is to get the user’s credit card information which may be used for fraudulent purposes.

The most common names for this malware are MacDefender, MacProtector and MacSecurity.

In the coming days, Apple will deliver a Mac OS X software update that will automatically find and remove Mac Defender malware and its known variants.  The update will also help protect users by providing an explicit warning if they download this malware.

In the meantime, the Resolution section below provides step-by-step instructions on how to avoid or manually remove this malware.

Products Affected

Mac OS X 10.4, Mac OS X 10.6, Mac OS X 10.5

Resolution

How to avoid installing this malware

If any notifications about viruses or security software appear, quit Safari or any other browser that you are using. If a normal attempt at quitting the browser doesn’t work, then Force Quit the browser.

In some cases, your browser may automatically download and launch the installer for this malicious software.  If this happens, cancel the installation process; do not enter your administrator password.  Delete the installer immediately using the steps below.

  1. Go into the Downloads folder or your preferred download location.
  2. Drag the installer to the Trash.
  3. Empty the Trash.

How to remove this malware

If the malware has been installed, we recommend the following actions:

  • Do not provide your credit card information under any circumstances.
  • Use the Removal Steps below.

Removal steps

  • Move or close the Scan Window
  • Go to the Utilities folder in the Applications folder and launch Activity Monitor
  • Choose All Processes from the pop up menu in the upper right corner of the window
  • Under the Process Name column, look for the name of the app and click to select it; common app names include: MacDefender, MacSecurity or MacProtector
  • Click the Quit Process button in the upper left corner of the window and select Quit
  • Quit Activity Monitor application
  • Open the Applications folder
  • Locate the app ex. MacDefender, MacSecurity, MacProtector or other name
  • Drag to Trash, and empty Trash

Malware also installs a login item in your account in System Preferences. Removal of the login item is not necessary, but you can remove it by following the steps below.

  • Open System Preferences, select Accounts, then Login Items
  • Select the name of the app you removed in the steps above ex. MacDefender, MacSecurity, MacProtector
  • Click the minus button

Use the steps in the “How to avoid installing this malware” section above to remove the installer from the download location.

Note: Apple provides security updates for the Mac exclusively through Software Update and the Apple Support Downloads site. User should exercise caution any time they are asked to enter sensitive personal information online

Spring Newsletter

March 29th, 2010 No comments

Spring is here, and I know we are all excited about the warm weather that is slowly approaching. We have been very busy and would like to take this opportunity to give you a little insight into all the new changes and tell you about some new deals for the spring time.

Specials and Promotions

PC Cleanup Special – Only $85 per machine
This includes coming to your home or business and getting rid of the following:

  • Viruses
  • Spyware and Adware
  • Remove old files from user profile
  • Remove Any Unwanted Programs
  • We will also update System Drivers and BIOS if needed

Email Marketing/ Newsletter System – Starting at Only $8.95
Stay in touch with your customers with a monthly newsletter; tell them about specials or coupons. Our system allows organizations of all sizes to easily create, send, and track email newsletters, marketing campaigns, RSS feeds, surveys, and autoresponders.

Social Media Integration – Only $150
Social Media is the new way companies and people connect, whether it is facebook, twitter, linked In, etc. More and more people are going online to find what they need, or services locally. We will come out to your business and get you setup and personally show you how to use everything, and link all of your social media outlets together and link them to your website.

 
Company Update

Does your Business Need a Website? or Do you need a NEW Website?
We have a large base of businesses looking to us for website design and hosting. We provide all custom designs to suit your exact needs all at prices you can afford. Some site that have recenly been completed visit: UWWCEO, Janesville Ice Arena and ClestKiwi To see more samples of our work click here

 

Enterprise Grade SPAM filtering
We have officially launched a new service to combat SPAM for any of our customers. Even if you do not host your email through us, we will filter all of your email with the Industries leading SPAM filter by Barracuda Networks. The same system used by most Fortune 500 companies and the United States Military. All for a price any small business can afford, for more information visit our website

Vendor Partners
As we continue to provide great customer service and support to our customers and community we are constantly partnering with companies to provide the quality products and services you need. Did you know you can order Dell, HP, Cisco, and Microsoft products directly through us with better personal customer service than Best Buy® or Geek Squad®?
 
 
Upcoming Projects
 
As you might have been hearing over the airwaves and through the grapevine, we are working on a project to implement free community wireless access in the Downtown Janesville area. Please check out the article in the Janesville Gazette and our Company Blog for more information. If you would like to help or support the project please give Robert a call at 608-554-4858.
 
 
 
 
Internal Network Upgrades
In an effort to provide better customer service and protect your information we are in the process of upgrading and building our own new small data center to house all of your servers, network equipment and off-site backup storage systems; complete with 24/7 video surveillance, redundant high speed carrier grade internet links and backup power. The new center should be running at full capacity later this year.

Winter Newsletter – Happy Holidays

December 16th, 2009 No comments

Merry Christmas and Happy Holidays to everyone, here at Small Business Technology Solutions Inc. we would like to wish all of your friends, family and you a wonderful, safe and joyful holiday season.

We have had a lot going on in the past few months and would like to take this opportunity to give you a little insight into all the new changes and tell you about some new deals for December and the New Year!

Specials and Promotions

PC Software Upgrade Special – Only $85 (Normally $130)

This includes coming to your home or business and updating the following:

  • Acrobat Reader
  • Adobe Flash
  • Adobe Shockwave
  • Windows Updates
  • Internet Explorer 8 (If you want)
  • AVG 9.0
  • System Drivers and
    Bios Update if apply
  • Also Basic PC Cleanup
    (Remove old files from user profile, and general cleanup)

Email Marketing/ Newsletter System – Starting at Only $8.95

Stay in touch with your customers with a monthly newsletter; tell them about specials or coupons. Our system
allows organizations of all sizes to easily create, send, and track email newsletters, marketing campaigns, RSS feeds, surveys, and autoresponders.


Company Update

Proud Sponsor of the Janesville Jets

As many of you may know, the
Janesville Jets are the new NAHL Hockey team in town. We are proud to be a sponsor and technology partner with them. The team came to us and needed a quick turnaround for website camp signups and technology upgrades at the Janesville Ice Arena. If you have not already, please be sure to check out at game. For more information please visit http://www.janesvillejets.com

New Business Websites Almost Finished

We have a large base of businesses looking to up for website design and hosting. Some companies and organizations we are currently working on include: Better Than Nookie Cooke, JATV, BeloitJaycees, Chakkaram Engineering and many others. To see some samples of our work click here

Child Internet Safety Expo

We were part of the Expo that took place at the Pontiac convention center a little while back, we can help protect your kids and computer online with a free service called OPENDNS. It will block
inappropriate websites, and sites that may infect your computer with viruses and spyware. Give us a call if you are interested in setting up an appointment.

Online Support System

For any of our customers help is just a click away, if you have not used it already we have an online system to submit help tickets to us. Just visit http://support.seeus4it.com

Vendor Partners

As we continue to provide great customer service and support o our customers and community we are constantly partnering with companies to provide the quality products and services you need. Did you know you can order Dell, HP, Cisco, and Microsoft products directly through us with better personal customer service than Best Buy® or Geek Squad®?


Upcoming Projects

Enterprise Grade SPAM filtering

Coming early next year we will be launching a new service to combat SPAM for any of our customers. Even if you do not host your email through us, we will filter all of your email with the Industries leading SPAM filter by Barracuda Networks. The same system used by most Fortune 500 companies and the United States Military. Look for more information soon!

Internal Network Upgrades

In an effort to provide better customer service and protect your information we are in the process of upgrading and building our own new small data center to house all of your
servers, network equipment and offsite backup storage systems; complete with 24/7 video surveillance, redundant high speed carrier grade internet links and backup power. The new center should be up and running early next year.


Software Updates

Does everyone know AVG has upgraded their free antivirus to
new version 9.0? If you currently use AVG, or are looking for a good free
option you can get it HERE

Customer Appreciation Night (Oct. 24th with the Janesville Jets)

September 29th, 2009 No comments

aprnightWe would like to invite all of our customers and their families to a fun night out on us, as the Janesville Jets take on The Alpena IceDiggers! We want to remind everyone how much we appreciate your business and will be there for you whenever you need.  We also want to use this night to show the area who we are and what we do, the best way is word of mouth from you our customers. Feel free to bring along your family and invite a few friends you may think can benefit from our support and services. More information to follow, See you on the 24th!

Please contact Robert at 608-554-4858 or Robert@seeus4it.com to reserve your tickets.

Fall PC Cleanup Event!

September 25th, 2009 No comments

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As the new fall weather approaches we all might be spending a little more time inside on those cool nights, but many of us have come to find over the long busy summer your computer might not be working quite as fast as it once was.

That is why for the month of October we will be offering 50% off our PC Cleanup service! (Regularly $130)

This service includes a full sweep of the PC, removing any known Viruses, spyware, adware, Trojans etc. It also includes a cleanup of any unneeded programs and software that may be slowing your computer down. Get your computer working like new again! This offer is open to all businesses and home users, and there is no limit on the number of computers. Please give one of our offices a call to schedule an appointment.

Remember to visit us Oct. 22nd at the Rock Regional Business and Marketing Expo, bring your laptop or desktop and get it cleaned up right there on the spot while you walk the show. For more information on the show please visit ForwardJanesville.com

Janesville Office: 608-554-4858
Kenosha Office: 262-671-4898