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Archive for May, 2011

MacDefender Removal Support

May 28th, 2011 Comments off

For those of you who have a mac, the whole Malware/Spyware situation has really taken a turn for the worse. If you belive you have been infected by a fake Malware/Spyware program, please follow the instuctions provided below directly from Apples Support Page

Here is more information about is from a cnet postings


A recent phishing scam has targeted Mac users by redirecting them from legitimate websites to fake websites which tell them that their computer is infected with a virus. The user is then offered Mac Defender “anti-virus” software to solve the issue.

This “anti-virus” software is malware (i.e. malicious software).  Its ultimate goal is to get the user’s credit card information which may be used for fraudulent purposes.

The most common names for this malware are MacDefender, MacProtector and MacSecurity.

In the coming days, Apple will deliver a Mac OS X software update that will automatically find and remove Mac Defender malware and its known variants.  The update will also help protect users by providing an explicit warning if they download this malware.

In the meantime, the Resolution section below provides step-by-step instructions on how to avoid or manually remove this malware.

Products Affected

Mac OS X 10.4, Mac OS X 10.6, Mac OS X 10.5


How to avoid installing this malware

If any notifications about viruses or security software appear, quit Safari or any other browser that you are using. If a normal attempt at quitting the browser doesn’t work, then Force Quit the browser.

In some cases, your browser may automatically download and launch the installer for this malicious software.  If this happens, cancel the installation process; do not enter your administrator password.  Delete the installer immediately using the steps below.

  1. Go into the Downloads folder or your preferred download location.
  2. Drag the installer to the Trash.
  3. Empty the Trash.

How to remove this malware

If the malware has been installed, we recommend the following actions:

  • Do not provide your credit card information under any circumstances.
  • Use the Removal Steps below.

Removal steps

  • Move or close the Scan Window
  • Go to the Utilities folder in the Applications folder and launch Activity Monitor
  • Choose All Processes from the pop up menu in the upper right corner of the window
  • Under the Process Name column, look for the name of the app and click to select it; common app names include: MacDefender, MacSecurity or MacProtector
  • Click the Quit Process button in the upper left corner of the window and select Quit
  • Quit Activity Monitor application
  • Open the Applications folder
  • Locate the app ex. MacDefender, MacSecurity, MacProtector or other name
  • Drag to Trash, and empty Trash

Malware also installs a login item in your account in System Preferences. Removal of the login item is not necessary, but you can remove it by following the steps below.

  • Open System Preferences, select Accounts, then Login Items
  • Select the name of the app you removed in the steps above ex. MacDefender, MacSecurity, MacProtector
  • Click the minus button

Use the steps in the “How to avoid installing this malware” section above to remove the installer from the download location.

Note: Apple provides security updates for the Mac exclusively through Software Update and the Apple Support Downloads site. User should exercise caution any time they are asked to enter sensitive personal information online

Microsoft to buy Skype for $8.5 billion

May 10th, 2011 Comments off

NEW YORK (CNNMoney) — Microsoft has agreed to buy Internet phone service provider Skype for $8.5 billion in cash, the companies announced Tuesday.

The deal gives Microsoft (MSFT, Fortune 500) access to the market for real-time video and voice communications. The software maker said it plans to use Skype to support such products as the Xbox gaming system and Windows Phone.

As the largest acquisition in its history, the deal marks a significant change in strategy for Microsoft, which has not bought another company since 2006.

“Skype is a phenomenal service that is loved by millions of people around the world,” said Microsoft chief executive Steve Ballmer.

Behind the deal

In 2010, Skype had 170 million connected users who logged over 207 billion minutes of voice and video conversations. The company reported a $6.9 million net loss last year, on nearly $860 million in revenue. It reported $686 million in long-term debt, and slightly more than $1 billion in liabilities.

Under the terms of the deal, Microsoft will assume Skype’s debt.

Skype will become a new business unit within Microsoft, to be run by current Skype CEO Tony Bates, who will report directly to Ballmer.

Skype filed for a $100 million IPO last year. But the actual offering was delayed, and rumors surfaced last week that the company was in talks with Microsoft and Facebook.

“The deal is strategically sound,” said Christopher Hickey, an analyst at Atlantic Equities. “There are clear revenue opportunities for Microsoft.”

He said the price was “slightly expensive,” but added that Microsoft plans to use its offshore cash balance to cover the cost. “It’s expensive, but it’s not the end of the world.”

For consumers, the look and feel of Skype should remain the same, said Hickey. Microsoft is mainly interested in incorporating Skype’s functionality into its existing products, and leveraging the company’s user base.

“The advantage of Skype is that it’s just as applicable to Microsoft’s consumer base as its business base,” he said. “Most of Microsoft’s challenges are traditionally on the consumer side of its business.”

Google is killing the voice plan

Founded in 2003, Skype was bought by Ebay in 2005 for $2.6 billion. But the partnership did not work out and eBay sold its 65% stake in Skype to an investor group for $1.9 billion in 2009.

The group was led by private equity firm Silver Lake, but eBay retained a small stake in the company.

Microsoft shares fell more than 1% in early trading Tuesday. The stock is down nearly 9% so far this year.

Hickey said the deal raises questions about Microsoft’s acquisition strategy going forward.

“Investors are wondering whether this signals a change in M&A strategy for Microsoft, which hasn’t been very acquisitive in the last ten years,” he said.

BlackBerry maker Research In Motion (RIIM) is one of the companies that has been mentioned as a possible Microsoft target


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Scheduled Maintenance – Sunday, May 8th (Janesville Data Center)

May 7th, 2011 Comments off

We will be performing scheduled maintenance in our Janesville Data Center Sunday, May 8th from 10am – 9pm Central. Affected services may include:

  • Hosted Email
  • SPAM Filtration
  • Support Portal
  • Phone System / Voicemail

We will be installing updates and software patches to improved performance. We anticipate some services to be unavailable for no more than 2 hours. If you have any questions please contact us at 608-554-4858 or

Categories: System Maintenance Info Tags: