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New SmarterMail Features

December 6th, 2014 Comments off

Below are some of the added features that are now enabled and ready for everyone that is using the SBTS Inc. Email Service. These come directly from the provider of the email software.

We went from version 10 to version 12.5


SmarterMail 12.x

Improved Text Editor Throughout

A new text editor means that users have the tools they need to create richly formatted emails, without a lot of unnecessary code in the background. Cleaner code can help keep delivery, receipt and viewing of emails fast and efficient. Cleaner code also allows for greater flexibility when changing how a particular email looks as it’s easier for a Web designer to go into the code directly to make changes without relying solely on the design tools offered in the editor. In addition, the editor is now included when adding Notes and creating Tasks in SmarterMail, meaning that users can format key elements such as addresses, highlight important points, include links to Web pages or addresses, and more. Having a rich text editor available when creating Tasks and Notes increases the functionality and improves the overall experience when using these features.

Connect and Share Using Google Drive

SmarterMail’s File Storage makes it easy to share large files without having to worry about hitting any attachment limits or adding large files to your recipients’ inboxes. SmarterMail 12.x takes file storage to the next level with the ability to connect your SmarterMail account to your Google Drive account. With this connection, you’re then able to link to files either using SmarterMail’s built in file storage or to files you’ve stored in your Google Drive account. Even better – you don’t have to manage the permissions for your Google Drive files as SmarterMail will automatically modify the file share so that anyone with access to your linked file can easily open it, view it or work with it!

Greater Support for IPv6

While earlier versions of SmarterMail offered support for IPv6, SmarterMail 12.x increases the functionality available to System Administrators. For example, IPv6 is now supported in greylisting, IP whitelisting and blacklisting, SMTP authentication bypass, SPF checks and more. In addition, system admins can include IPv6 addresses when setting up abuse detection rules for things like DoS, bad SMTP harvesting and password brute force.

Increased Spam Management

Knowing when a mail server is listed by one of the realtime black lists (RBL) used by SmarterMail used to be a manual process. SmarterMail 12.x now includes an automatic RBL checker that lets you know if your server is actively blacklisted. System administrators can even set up system events that will immediately notify them if a server becomes listed by a RBL, which means that they can quickly act if a server does become listed.

Improved Migration

SmarterTools has always made it easy for end users and administrators to move mailboxes over to SmarterMail, regardless of whether they’re moving from a competing mail server or from any one of the most popular mail services. With SmarterMail 12.x, we’ve added some features to make it even easier. For example, it’s now possible to import users at the domain level, and automatically apply any domain defaults to them on import. In addition, system administrators can see any and all migrations that are occurring, in real time. Finally, it’s now possible to stop and restart migrations right from the migration wizard.

Large Number of Additional Improvements

With each successive major version of SmarterMail that is released, we do our best to include a large number of back-end improvements to help keep mail servers performing at their best. Many of these changes are in the back-end code, so they’re not easily seen by end users, much less by system administrators, except when they notice how much better SmarterMail runs. Some of the changes in SmarterMail 12.x include improved processing of HTML messages, leading to messages being processed much faster. There’s an improved code structure to speed up startup and reduce overall resource usage, and we’ve also improved remoting calls, leading to improved performance for webmail users.

SmarterMail 11.x

Tremendous Performance Increases

We spent a great deal of time benchmarking SmarterMail and then making changes to increase the level of performance across the board. In many instances we’ve seen increases of 70% or more in the speed and responsiveness of the SmarterMail 11.x interface. We’ve also seen huge decreases in memory and CPU usage, even under extremely heavy loads. All of this means that the product runs much quicker and much more efficiently than previous versions. Some of the changes we’ve made include:

  • Re-factored and completely re-wrote many areas of the web interface to reduce the amount of JavaScript code, CSS and HTML, making the entire web interface much faster, much more responsive and much lighter weight.
  • CSS files have been converted to LESS, making stylesheets much smaller and more efficient.
  • The button bars were re-factored to be lighter weight controls.
  • The context menus were re-factored to be lighter weight controls.
  • The date pickers were re-factored to be lighter weight controls.
  • The tree view controls were re-factored to be lighter weight controls.
  • Greatly increased the performance of the Web interface.
  • Replaced the message editor control with a more lightweight control.
  • SmarterMail Service memory has been drastically reduced using SpamAssasin.

Simple Customization of the Webmail Interface

SmarterMail 11.x introduces a much simpler way for users to customize the look and feel of their webmail experience. Now, rather than having to access system files to create custom styles, users can simply override existing SmarterMail styles with their own variables or, more simply, by modifying the overall color scheme of the primary, secondary and hyperlink colors. Users can even drastically revise the look of the webmail interface. For example, by moving the navigation icons to a horizontal position versus their default vertical position. Of course, if the Domain Admin prefers the defaults, customization at the user level can be disabled, thereby preserving branding and corporate identity.

Significant Improvements to Microsoft Exchange ActiveSync

Customers using the Exchange ActiveSync (EAS) add-on enjoy the industry standard in syncing technologies for all mobile devices and will be ready for the next version of Microsoft Outlook for Windows that’s coming in Office 2013. With SmarterMail 11.x we’ve made some significant changes in how SmarterMail integrates EAS, including better handling of the most popular devices from Samsung, the Galaxy S III and Galaxy Note II, as well as devices from LG, such as the LG Optimus G, Apple and Nokia, as well as seamless integration with their native email clients.

Changes to how SmarterTools products work with add-ons are often only available with major upgrades due to the agreements we have with our vendors and partners. Customers who stay current with Upgrade Protection are able to take full advantage of these changes and modifications, not to mention receive full version upgrades at no additional cost. In addition, with SmarterTools, you can reinstate your Upgrade Protection at any time and still receive a discount. And unlike our competitors, SmarterTools doesn’t force customers to purchase each incremental upgrade that’s available when reinstating Upgrade Protection.

IPv6 Now Available

With the dwindling availability of IPv4 addresses, more and more hosting companies and service providers are moving towards utilizing IPv6 addresses. In addition, there will come a point where businesses of all shapes and sizes need to begin using IPv6 addresses as well. SmarterMail 11.x is here to help ease that transition. In fact, implementation of IPv6 with SmarterMail 11.x is just as simple as IPv4 – there’s no learning curve, no hassles and essentially the same functionality is available for IPv6 addresses as for legacy IPs. End users won’t even be able to tell the difference!

Greater Calendar Control

In SmarterMail 10.x we greatly increased the functionality of our calendaring, and with SmarterMail 11.x we’re continuing that trend. In this latest version, users can not only set the default view for their calendars in the Web interface (either daily, weekly, monthly or all appointment views) but users can also automatically clean out old calendar entries. Domain or System Administrators can also default the auto-clean feature for calendars, making it an ideal solution for those admins who want to keep their mail servers manageable and running as smoothly as possible.

Improved Spell Checking

No one likes to send emails with spelling errors. With SmarterMail 11.x we completely revised how spell checking works, greatly increasing the accuracy and adding in grammar support. In addition, the new spell checking ignores things like URLs and email addresses and users can select an option to force spell checking before their email is actually sent, which should help with those awkward misspellings and grammar mistakes. You can also add your own words to your own dictionary to further customize and simplify your communications.

Personalize Your Contacts

With the growth in popularity of social networks, people are used to see whom they’re talking to when typing up messages. SmarterMail 11.x allows users to add pictures to their contacts, thereby putting a face to a name, as it were, when typing up emails or using the included live chat. Contact pictures will even carry over to third-party live chat clients like Adium or Pidgin so users always see the person they’re communicating with, regardless of medium. In addition, ActiveSync and CardDAV will synchronize contacts with your choice of Third-party applications.

New Features for System Administrators

As if the incredible performance increases won’t make their jobs easier enough, we’ve also included several new features, tools and improvements for System Administrators. Some of these include the ability to utilize an abuse detection rule that allows blocking of IP addresses that exceed a set number of authentication failures over a variety of protocols, the ability to delete IP address that no longer exist right from the IP address bindings page and the implementation of the UIDPlus extension for IMAP. System administrators can even search log files written to the MRS\App_Data\Logs folder from within the management interface and much more.

17 Different Spell-check Dictionaries Included

In addition to the improved spell checking, SmarterMail also includes dictionaries for 17 different languages. The languages supported include:

  • English (US+UK Combined) – DEFAULT
  • English (US), (Australia), (Canada), (UK)
  • French
  • German/German (Switzerland)
  • Greek
  • Hungarian
  • Italian
  • Norwegian
  • Polish
  • Portuguese/Portuguese (Brazil)
  • Russian
  • Spanish

Greater Support for International Customers

SmarterMail is a truly international product. With customers in well over 120 different countries, support for languages other than English is a priority. In addition, as SmarterMail’s adoption across the globe continues to rise, support for non-Western character sets is also essential. With SmarterMail 11.x we’ve not only included support for right-to-left languages in our Web interface, but we’ve also gone through the entire product and greatly simplified our language strings to make things much easier for automated translations and for customers who create their own translation files.

Categories: Company News Tags:

Smartermail Upgrade

November 29th, 2014 Comments off

With the recent changes to Google chrome, Mozilla Firefox and Internet Explore, we will be upgrading our SmarterMail System to version 12.

The upgrade will happen between 11 PM Central Time and 2 AM Central Time Wed December 3 rd 2014.

To learn more about the features that everyone will have with the new version please click here.

Categories: System Maintenance Info Tags:

Sending out via email clients

October 5th, 2014 Comments off

We are working to figure out why our smartermail server is not allowing any email clients like outlook, smartphone to send messages out. Messages are flowing because they are getting to the inbox. 

We are going to get this resolved asap, because is seems to be system wide. Sorry for the inconvenience.


Update: The issue with sending message from any email client should be resolved. Sorry for the inconvenience. The root of the case was a deep bug in our spam filtering system.

Categories: Uncategorized Tags:

Outgoing email issue to outlook365 accounts

June 24th, 2014 Comments off

Around, 9:30 Am today we started to get some calls from customer about outgoing email issue with people whom are hosting their email with Office365. The issue only seems to be effecting those that use 0365 and only outgoing traffic. The emails are not being bounced, they are only being delayed a few hours.


We are going to be looking at this more over today and do our best to get it all resolved.


MKE Datacente SAN Upgrade

September 20th, 2013 Comments off

We will be taking down the SmarterMail system around 11:00 PM so we can upgrade the SmarterMail server to a larger and fast block size on our SAN. No data will be lost since everything is backed-up every hour and then sent off-site. The new file block size will increase email processing by around 50%. The server should only be down for around 3-4 hours max.

If you have any questions please feel free to contact us.

Michael Peterman
Small Business Technology Solutions Inc
(262) 671-4898

Categories: System Maintenance Info Tags: